Global Business Services (GBS)
Global Business Services (GBS) is one of the hottest areas of corporate development in driving optimized performance across business support services. Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.
Interested in learning about GBS? Look no further. We have authoritative news, podcasts, reports and features on to help your business process.
IBM Wins SSON's Business Resilience Impact Award
April 30 by Beth BrownRead on to learn how James J. Kavanaugh from IBM led an initiative that reduced IT expenses by $150K and ultimately won SSON's Business Resilience Impact Award.
The Executive Series: The World’s Best GBS With Dr. Turan Sahin, CEO, Allianz Services
April 17 by Sally FletcherAllianz Services was appointed SSON's World's Best GBS 2024. So, SSO Next are honoured to be joined by Allianz Services' CEO, Dr. Turan Sahin. In this conversation, we discuss Allianz’s transformation...
Is GBS the Saviour for Generative AI?
April 16 by Bob CecilBob Cecil discusses how GBS/ SSO organizations may be the key to generative AI truly breaking into the business landscape. Despite the undeniable buzz, efficiently implementing the technology on an en...
Another One Bites the Dust: Why GBS Organizations Are Pulled Apart
April 10 by Deborah KopsLately, we’ve seen more and more GBS organizations fade off into the distance even a year or so after they were launched to great fanfare. But to be clear: the work that GBS organizations deliver isn’...
State of The Industry Report 2024: Philippines
April 02 by Beth BrownDrawing from SSON Research & Analytics' data, this report presents the latest insights and trends of the Philippines' Shared Services and BPO industry, ranging from the talent pool to digital transfor...
Exploring the Role of GCCs in Talent Development and Value Creation
March 26 by Sally FletcherAkhilesh Kohli, GBS APAC Head at Philips, shares how the organization prioritizes upskilling, innovation, and collaboration.
7 Tips & Tricks On How To Make Design Thinking For GBS A Success
February 19 by Robert WeltevredenThe most recent SSON State of the Industry Report, showed that service excellence was the 2nd highest ranked on strategic targets for 2024, with 71% of the organizations saying it was a top priority....
8 Factors to Consider When Choosing A Shared Services Location
January 31 by Candace DingmannCandace Dingmann, VP at Organon, gives top tips on how to select the best location for your shared service centre.
State of the Shared Services & Outsourcing Industry Global Market Report 2024
January 26 by SSON Research & AnalyticsThe Global shared services industry finds itself at a watershed moment
Is 2024 a Year of GBS Reckoning?
January 16 by Deborah KopsIn 2024, GBS may face a reality check after its COVID success. Cost containment takes center stage, transformation funds dwindle, and talent mobility declines. For Deborah Kops, 2024 marks a challengi...
How Can You Find Time And Money To Innovate In GBS When Operations And Cost-Cutting Are The Major Priorities?
January 09 by Christine DauenhauerWithin the dynamic landscape of Global Business Services (GBS), leaders can find themselves caught up in the seemingly endless demands of day-to-day operations. In the midst of trying to efficiently m...
How Your Organization Can Give Back This Christmas Through Outsourcing
December 15 by Beth BrownThis festive season, organizations could give back to global communities by implementing ethical outsourcing. This form of business process outsourcing provides employment opportunities for disadvanta...