Podcasts
The Shared Services and Outsourcing Network (SSON) is devoted to providing business services professionals with the most insightful podcasts on shared services and outsourcing. Whether at the office, at home or on the move, our audio archive provides fun and educational lessons from industry leaders as they open up about the industry. The Shared Services and Outsourcing Network podcast series can be accessed through the website or on iTunes.
AI in Action: L’Oréal’s Journey
April 29 by Sally FletcherSSON were delighted to interview Jannette Perez, AVP Finance, L’Oréal and Nathanael L’Heureux, Chief Solutions Ambassador, Oversight, about L’Oréal’s recent AI implementation. In this episode, the two discuss how L’Oréal are using AI within their travel & expense process.
Insight from Onsite: SSOW Orlando
April 23 by Sally FletcherThis week’s episode provides something a bit different, a glimpse into SSON’s largest event Shared Services & Outsourcing Week North America. For those of you who weren’t able to make it, we wanted to provide a sneak peek and some of the key takeaways from onsite.
The Executive Series: The World’s Best GBS With Dr. Turan Sahin, CEO, Allianz Services
April 17 by Sally FletcherAllianz Services was appointed SSON's World's Best GBS 2024. So, SSO Next are honoured to be joined by Allianz Services' CEO, Dr. Turan Sahin. In this conversation, we discuss Allianz’s transformation with process mining, customer experience, and talent development, which led to the award win.
The Executive Series: Recruiting & Keeping The Best Talent In GBS at Commerz Global Service Solutions
April 09 by Sally FletcherOne GBS who is doing a particularly good job at talent management is Commerz Global Service Solutions. So, we invited Arne Graeber, their CEO, to talk to us about his talent strategy.
Exploring the Role of GCCs in Talent Development and Value Creation
March 26 by Sally FletcherAkhilesh Kohli, GBS APAC Head at Philips, shares how the organization prioritizes upskilling, innovation, and collaboration.
Cost is Back! Quick-Wins & New Strategies for Cost Saving
March 05 by Sally FletcherCost saving has always been an absolute fundamental for shared services, however in the last few years, cost as a theme has slipped into the background, being overshadowed by a drive for value. But, cost is now back!
5 Trends Set To Transform Accounts Receivable
February 26 by Sally FletcherIn SSON’s most recent state of the industry report, we found that 63% of shared services are providing Order to Cash services to their enterprise! So we wanted to provide some advice and best practice in this area.
The Executive Series: Eckard Eberle, CEO, Siemens GBS on Generative AI
February 20 by Sally FletcherWelcome back to a brand-new season of SSO Next. This season we’re talking to GBS C-Suite and global leaders about topics dear to their heart. Opening the series is Eckard Eberle, CEO, Siemens Global Business Services.
GBS Careers Corner: Helen Emmett on proving your leadership potential and taking advantage of unpopular tasks
February 02 by Sally FletcherIn this episode of GBS Careers Corner we're joined by Helen Emmett, CFO Global Finance Services at Experian. Helen is not only the first female CFO, but the first CFO outright of Global Finance Services reflecting the growth and transformation of the award winning GFS at Experian.
The Big Shared Services Trends For 2024!
December 19 by SSON EditorIn the latest SSONext podcast, Sally Fletcher welcomes Phil Searle, CEO of Chazey Partners, on the show.
How To Embrace A "We Are All Digital" Ethos Through Citizen Developers & Low-Code Solutions
November 20 by Sally FletcherIn this week’s episode we talk to Cristina Duta, Director Intelligent Automation, Global Business Services, Aecom, about the topic of How To Embrace A “We Are All Digital” Ethos Through Citizen Developers & Low-Code Solutions.
Exploring The Vast Potential Of GBS With Herbalife
October 30 by Sally FletcherThis week Phil Searle, CEO and Chief Transformation Officer, Chazey Partners returns to the podcast along with Neil Spiers, SVP Global Business Services, Herbalife. In this conversation, the two dive into their lengthy partnership shedding light on “the art of the possible” in GBS.