Shared Services
Shared services is the now well-established principle of consolidating support services, and delivering these from centralized locations to provide lower costs, higher quality/reliability, standardization and harmonization of processes, and a flexible services delivery platform from which to leverage growth or manage business constriction. Find all the latest Shared Services content from SSON below...
Insight from Onsite: SSOW Orlando
April 23 by Sally FletcherThis week’s episode provides something a bit different, a glimpse into SSON’s largest event Shared Services & Outsourcing Week North America. For those of you who weren’t able to make it, we wanted to...
Is GBS the Saviour for Generative AI?
April 16 by Bob CecilBob Cecil discusses how GBS/ SSO organizations may be the key to generative AI truly breaking into the business landscape. Despite the undeniable buzz, efficiently implementing the technology on an en...
10 Keys to Successful S2P Digital Transformation in Multinational Companies
April 03 by Jean-Michel NicolasCompanies face a unique set of challenges in streamlining their S2P processes, arising from fragmented systems, decentralized structures, and diverse regulatory environments. Overcoming these hurdles...
State of The Industry Report 2024: Philippines
April 02 by Beth BrownDrawing from SSON Research & Analytics' data, this report presents the latest insights and trends of the Philippines' Shared Services and BPO industry, ranging from the talent pool to digital transfor...
A Beginner's Guide To Shared Services Acronyms
April 02 by Beth BrownA complete list of the fundamental acronyms anyone within the shared services landscape should know! From finance to technology, this helpful infographic is the ultimate cheat sheet for business lingo...
How The Pyramid Of Change Can Stop Your Next Digital Transformation Failing
March 20 by Robert WeltevredenA very common mistake many business leaders make is to believe that going Digital means, buying and implementing a lot of cool new technology. More often than not the investments made in made in these...
Mika Hakkinen Announced as Keynote Speaker: Shift Into High Gear at SSOW Europe 2024!
March 19 by Shared Services & Outsourcing NetworkSSOW EUROPE 2024 ANNOUNCES MIKA HAKKINEN, LEGENDARY TWO-TIME FORMULA 1 CHAMPION, AS KEYNOTE SPEAKER TO SHARE EXCLUSIVE INSIGHTS ON COURAGE, HIGH-PERFORMANCE, CHANGE MANAGEMENT AND TEAMWORK
AI with Integrity: Crafting a Blueprint for Responsible HR Shared Services
March 07 by Jerry HotovecJerry Hotovec, Director of Global People Operations at Netflix, provides insights into AI within HR shared services. Focusing on transparency, bias mitigation, security, and employee empowerment will...
5 Trends Set To Transform Accounts Receivable
February 26 by Sally FletcherIn SSON’s most recent state of the industry report, we found that 63% of shared services are providing Order to Cash services to their enterprise! So we wanted to provide some advice and best practice...
7 Tips & Tricks On How To Make Design Thinking For GBS A Success
February 19 by Robert WeltevredenThe most recent SSON State of the Industry Report, showed that service excellence was the 2nd highest ranked on strategic targets for 2024, with 71% of the organizations saying it was a top priority....
State of The Industry Report 2024: Malaysia
February 13 by Beth BrownDrawing from SSON Research & Analytics' data, this report presents the latest insights and trends of Malaysia’s Shared Services industry, ranging from the talent pool to digital transformation impleme...
State of Shared Services Technology: Asia 2024
February 13 by Beth BrownBased on responses from SSON's State of the Industry Survey 2024, as well as SSON R&A data, this infographic explores the technological trends across Asia.